If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. Please also keep in mind that we are unable to accept orders by phone.
If you are unsure whether your order went through, please check the email you used for the purchase. Once an order is completed, you will receive an email confirmation and will be directed to an order confirmation page with a sales order number for reference. If you did not receive your email confirmation (and have checked your junk/spam folder), or did not see an order confirmation page, that means you either misspelled your email address, or your order did not go through and you will want to place your order again.
If you think your order may have gone through, please submit a request and provide the following information:
- Email Address Used for Purchase
- Complete Shipping Address
- Last Four Digits of the Card Used
Please Note: If you use PayPal for your payment, you will want to make sure the charge states "completed" for your account. If the charge lists as "pending," that means that no money has been sent yet and your order has not been processed. You may want to reach out to PayPal to ensure there are no issues with your PayPal Account. If you place your order, and still see a "pending," charge that authorization will usually resolve and drop off after a few business days. Please reach out to PayPal support with any issues regarding your PayPal accounts and transactions.