TYME uses the United States Postal Service to ship our orders. Our orders are shipped using either standard USPS Priority boxes or standard unmarked boxes.
Please also note the following service guidelines for USPS shipping:
- Standard Shipping: Expected Delivery within 3 business days from shipment. The delivery may actually take up to 5 business days, depending upon the location and service levels. Please wait until the 5th business day before inquiring about your order.
- Expedited Shipping: Guaranteed Delivery within 2 business days from shipment, depending upon your location. Additional charges apply for this option.
If you do not receive your order within the maximum delivery window, please submit a request with the following information:
- Sales Order Number
- Email Used for Purchase
- Last Four of Credit Card Used for Purchase
Each package has a unique tracking number which can be tracked via www.usps.com/tracking. If you did not receive your shipment confirmation, please let us know and we can track your order with using the above information.